Refund Policy

At SV Stores, we want you to be completely satisfied with your order. This policy outlines how we handle refunds and replacements for damaged, defective, or incorrect items.

Eligibility for Refund

• Damaged or broken items received
• Incorrect or missing items in your order
• Expired or unfit-for-consumption products
• Quality issues not meeting our standards

Reporting an Issue

Please report any issue within 48 hours of delivery. Contact us at support@freshmart.com or call our helpline with your order ID and details. Photos of damaged or incorrect items help us process your request faster.

Refund Options

Depending on the nature of the issue, we may offer:

• Full refund – credited to your original payment method or wallet
• Partial refund – for specific problematic items
• Replacement – for items we can redeliver

Processing Time

Refunds are processed within 5–7 business days after approval. For card payments, it may take additional time for your bank to reflect the credit.

Non-Refundable

We do not offer refunds for change of mind, orders not received due to incorrect address provided by the customer, or if the issue is reported after 48 hours of delivery.

Last updated: 26/3/2026